Shift Leader

Caribou Coffee; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to oversee store operations and lead a team in delivering exceptional customer experiences. The role involves managing team dynamics, ensuring product quality, and maintaining store standards while fostering a positive environment. Ideal candidates will have leadership experience and a passion for customer service, ready to make an impact in their community.

Qualifications

• At least 1 year of leadership, restaurant, retail, or customer service experience.
• Availability to work early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Responsibilities

• Lead shifts focused on team engagement and guest satisfaction.
• Coach and give feedback to Team Members in real-time.
• Complete administrative tasks such as bank deposits and inventory.

Skills

Leadership

Customer Service

Team Engagement

Communication

Problem Solving

Education

High school diploma or GED

Job description

Join to apply for the Shift Leader role at Caribou Coffee

1 day ago Be among the first 25 applicants

Join to apply for the Shift Leader role at Caribou Coffee

Get AI-powered advice on this job and more exclusive features.

At Caribou Coffee, we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team focuses on what’s really important – TEAM, GUEST, BUSINESS! If you’re ready to work somewhere you can be yourself, make an impact on your community, build lifelong relationships, and serve the best coffee around, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Shift Leader is responsible for the overall leadership and direction of the store in partnership with the General Manager or Assistant General Manager. They ensure the team understands goals, expectations, products, cleanliness, directives, and guest connections during their shift.

Core Responsibilities

1. Demonstrate mastery in performing team member duties with enthusiasm and excellence.
2. Lead shifts focused on team engagement and guest satisfaction, embodying the value of Make Fun Happen.
3. Think strategically about maximizing product sales and waste management.
4. Maintain a “total store vision” by taking ownership of the store’s look and feel.
5. Be knowledgeable about the day’s deployment, roles, and responsibilities.
6. Communicate effectively on the floor during shifts.
7. Proactively address team and guest needs before issues arise.
8. Understand shift priorities and delegate tasks accordingly.
9. Take ownership of the current and upcoming shifts.
10. Ensure SOP and quality standards are consistently met.
11. Coach and give feedback to Team Members in real-time to ensure their best performance.
12. Train team members on roles, products, and promotions.
13. Complete administrative tasks such as bank deposits, inventory, and store orders with integrity.
14. Develop Team Members and discuss career growth opportunities.
15. Uphold Core Values in all actions: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
16. Manage personal impact on others and demonstrate confidence in decision-making as the Manager on Duty.
17. Remain resilient under pressure, maintaining calmness in critical moments.
18. Lead with joy, serving guests and engaging with the community.
19. Be of service and foster success for others.
20. Bring enthusiasm and curiosity as a subject matter expert and mentor.
21. Show humility and eagerness to learn and grow as a leader of diverse teams.
22. Provide powerful, commitment-based feedback to coach the team.
23. Actively seek to positively impact others and create an inclusive, inspiring culture during every shift.
24. Own personal development by seeking feedback and growth opportunities.

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience, or proper training and approval by Caribou Coffee as a Shift Leader.
• Availability to work early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Preferred:

• High school diploma or GED.
• Valid driver’s license and reliable transportation.

Physical Requirements

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4-8 hours, with or without reasonable accommodations.

The duties may change; Caribou reserves the right to add or delete responsibilities at its discretion. This description is not all-inclusive.

Caribou Coffee is an Equal Opportunity Employer, committed to diversity and inclusion, and prohibits discrimination based on protected characteristics. Accommodations are available for applicants with disabilities.