Shift Leader

Vitality Bowls; San Jose (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in the food service industry is seeking a Team Leader to manage operations at their San Jose location. The role involves overseeing food preparation, ensuring excellent customer service, and managing staff effectively. Candidates should have strong leadership skills, a thorough knowledge of food safety, and the ability to work collaboratively in a fast-paced environment.

Qualifications

• Demonstrates knowledge of food and preparation procedures.
• Ability to manage shifts and delegate tasks effectively.
• Experience in handling customer complaints and ensuring satisfaction.

Responsibilities

• Lead the team to ensure food is prepared accurately and delivered promptly.
• Manage shifts, delegate tasks, and handle customer complaints.
• Maintain cleanliness and follow sanitation guidelines.

Skills

Customer Service

Team Leadership

Food Preparation

Communication

Job description

Job Description:

Lead the team to ensure food is prepared accurately and delivered to customers promptly.

Manage shifts and delegate tasks effectively.

Demonstrate exemplary knowledge of the job and provide excellent customer service.

Handle customer complaints and food issues politely, ensuring customer satisfaction.

Accept and verify deliveries, issue refunds if necessary.

Communicate with managers/owners regarding inventory status, delivery accuracy, and stock levels.

Manage petty cash and perform banking duties as needed.

Restock the register nightly to ensure correct change.

Provide feedback to managers/owners about employee performance and customer service.

Manage employee break schedules, ensuring punctuality and proper breaks.

Attend management meetings and contribute ideas for efficiency, safety, and new recipes.

Assist with hiring, evaluations, and training of staff.

Memorize and explain training materials, including health benefits of ingredients and food items, in an upbeat manner.

Maintain cleanliness of the front lobby and outside area, checking every 15 minutes.

Deliver excellent customer service, including providing accurate wait times and polite interactions.

Assist with order taking, ringing up guests, and answering phones.

Have thorough knowledge of food, recipes, and preparation procedures, ensuring timely and sanitary food preparation.

Prepare food according to proper procedures.

Maintain cleanliness in the kitchen and lobby through continuous cleaning.

Organize and put away deliveries.

Wash dishes and store them properly.

Coordinate with staff to ensure timely and correct order preparation.

Carry food to customers.

Communicate with managers about scheduling needs and time off.

Arrive on time, take appropriate breaks, and complete opening and closing duties.

Perform additional tasks as requested by management.

Follow sanitation and safety guidelines.

Stock and rotate food items.

Implement cost-cutting measures when appropriate.

Work collaboratively as a team.

Monitor food quality and handle special circumstances effectively.

Communicate effectively with coworkers and managers.