Shift Leader

7043 White Rd - Carl's Jr; San Jose (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

7043 White Rd - Carl's Jr in San Jose, California is seeking a dedicated Shift Leader. This role involves supervising operations in the absence of the General Manager, ensuring excellent guest service, and handling administrative tasks. Applicants must possess a high school diploma and be at least 18 years old. Responsibilities include managing daily operations, resolving guest issues, and fostering a team-oriented environment. Flexible scheduling options allow for full-time or part-time commitments.

Qualifications

• Must be 18 years of age.
• Able to lift and/or move up to 40 lbs comfortably.
• Able to stand for long periods of time, bend, and stoop.

Responsibilities

• Supervise and perform closing and/or opening duties.
• Provide a quality product and guest service experience.
• Resolve all restaurant-level guest questions and complaints.

Skills

Guest service experience

Team leadership

Communication skills

Education

High school diploma or equivalent

Tools

Cash register

POS systems

Job description

The Shift Leader is in charge in the absence of the General Manager and supports Management Team efforts to maximize sales and profits and minimize controllable costs by effectively directing and supervising work shift activities. Makes sound business decisions quickly to ensure guests receive service beyond their expectations.

Shift Leader Primary Responsibilities

• Consistently provides a quality product and guest service experience that delivers total guest satisfaction via high energy and sets an example of guest engagement by building lasting relationships.
• Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down, and across the organization.
• Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork.
• Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management Team.
• Supports the goals, decisions and directives of Restaurant Management.
• Follows all POS comp procedures and cash handling procedures.
• Resolve all restaurant level guest questions, complaints, and problems in a timely and efficient manner with management involvement.
• Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists. Sets high goals for team members and drives results.

Shift Manager Requirements

• Must be 18 years of age
• Must have High school diploma or equivalent
• Must have the ability to lift and/or move up to 40 lbs. comfortably
• Able to stand for long periods of time, bend, and stoop
• Comfortable working occasionally in walk‑in coolers and freezers
• Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.
• Ability to operate a computer and/or Cash register.
• Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
• Willing to cross‑train on various positions within the restaurant

Job Type

• Full‑time or Part‑time with flexible scheduling