Shift Leader

Papa John's International , Inc.; San Diego (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Flexible schedules

Training provided

Monthly bonus potential

Team member discounts

Health insurance available

Daily pay option

Advancement opportunities

Pizza discounts

Job summary

Papa John’s Shift Manager is responsible for supervising shifts and ensuring high quality products and customer service to support restaurant profitability. The role includes executing company policies and safety standards across operations.

Responsibilities include station management, quality control, and leading team members while maintaining strong communication with staff and customers. This position offers opportunities for advancement and comprehensive training.

Qualifications

• High School diploma or GED preferred.
• Must be 18+ years old.
• Willing and able to work nights and weekends.
• Serv-Safe/Local or State Food Service Certification preferred.
• Previous restaurant shift lead experience preferred.

Responsibilities

• Adheres to guidelines and expectations for each station, including dough management and portioning.
• Maintains product quality, customer service, and performance standards.
• Ensures adequate shift coverage and communicates issues promptly.
• Contributes to profitability by managing inventory and costs.

Skills

Cash management

Planning and organization

Effective communication

Education

High School diploma or GED

Tools

POS Systems

Money Handling

Safe Food Handling

Job description

• Full-Time and Part-Time opportunities with huge growth potential


• Paid Comprehensive Training


• Flexible Schedules


• Opportunity for Advancement and Pay Raises


• Monthly Bonus Potential


• Health & Dental insurance available for qualified team members


• \"Daily Pay\" - Access your pay, today. This employee benefit allows you to access your pay early. Track, transfer, spend or save your pay as you earn—all in one place.


• Team Member Incentives


• Pizza Discounts YUM!

Shift Manager

The Shift Manager supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.


• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.


• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.


• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.

Key Ingredients

• High School diploma or GED preferred


• Must be 18+ years old


• Willing & able to work nights and weekends


• Serv-Safe/Local or State Food Service Certification preferred


• Previous restaurant shift lead experience preferred

Skills: Cash management; planning and organization; effective communication

• POS Systems


• Safe Food Handling


• Money Handling


• Fast-Paced Experience


• Food Preparation