Shift Leader

Insomniacookies; Upper Dublin Township (PA); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

Pay Rate: $17.00/hr

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Achievable growth/promotion opportunities

Employee discount and FREE cookies

Job summary

Insomniacookies is seeking a Shift Leader for its new location in Upper Dublin, PA. As a Shift Leader, you'll manage bakery operations, ensuring a fun team environment and outstanding customer experiences. Responsibilities include leading the team, managing cash handling, and adhering to food safety practices. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to lead by example.

The position offers perks like a daily pay option, employee discounts, and paid time off.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Ability to lead by example.

Responsibilities

• Provide incredible customer service and quality products.
• Support store leadership and maintain operations during your shift.
• Manage cash handling and deposits.

Skills

Customer service experience

Point of Sale systems experience

Outstanding communication skills

Time management skills

Detail focused

Ability to lift up to 40 lbs.

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Upper Dublin, PA location. This new store opening will be located at 1115 Market St, Dresher, PA 19025. As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store.

SOME OUR SWEET SHIFT LEADER PERKS

• Pay Rate: $17.00/hr
• Pay‑on‑Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE

• At least 1 year of working experience in a customer service focused role
• Point of Sale systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient demeanor
• Detail focused and results‑oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed