Shift Leader

Taco Bell; Rockmart (GA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated leader to oversee shifts and guide team members in delivering exceptional customer experiences. This role emphasizes the importance of coaching, operational excellence, and fostering a positive team culture. You will be responsible for ensuring that every shift runs smoothly and profitably while embodying the company's core values. If you are passionate about leadership and making a difference in your team’s performance, this opportunity is perfect for you.

Qualifications

• Ability to lead and supervise team members effectively.
• Experience in coaching and developing others in a fast-paced environment.

Responsibilities

• Supervise and coach team members to ensure shift success.
• Implement operational procedures and hold team accountable.

Skills

Leadership

Coaching

Operational Procedures

Performance Accountability

Team Development

Job description

This role is about becoming a leader. You are now responsible for supervising and coaching others who need your direction and help. You also own every shift you run. It is a great responsibility because you now have a broader impact on team members, customers, and the business. Yours is an example that others take note of and follow. Your reputation is on the line to make your shifts well-run and profitable. On your shift, you are the leader.

Key Responsibilities (what Shifts do)

1. Step Change Thinker
   • Is quick to see core issues in complex situations
   • Encourages questions from the team and is comfortable discussing options that don’t currently exist
2. Know How Builder
   • Seeks continuous feedback from different sources to improve performance
   • Executes shift success routines effectively
   • Implements core operational procedures such as shift accountability, product projections, Repair & Maintenance (R&M) spending, and controls for Cost of Sales/Cost of Labor (COS/COL)
3. People Grower
   • Champions and models the 'How We Win Together' (HWWT²) and 'Achieving Breakthrough Results' (ABR) culture within their store
   • Supports the RGM/AUM in executing training strategies using the Learning Zone and shoulder-to-shoulder activities
   • Uses the EARS Model (Explore, Analyze, Respond, and Making it Stick) to coach and develop team members
   • Holds team members accountable for performance below expectations
   • Recognizes employees for exceptional performance using CHAMPS cards to reinforce breakthrough results
   • Demonstrates positive energy at all times

About the company

Taco Bell is a brand clear on our purpose – to Feed People’s Lives with Más. Más means doing more and giving more with passion, creativity, and a twist. We deliver unique food and positive experiences for Taco Bell team members, teens, and the community to help them get more out of life! That’s the spirit that drove Glen Bell when he founded Taco Bell and that spirit lives in the heart of our organization today.