Shift Leader

Insomniacookies; Rochester Hills (MI); On-site; USD 19,286 - 24,796; Part time

Benefits offered by this job

Starting wage $16/hr + tips

Flexible part-time schedules

Paid vacation and sick time

Training & mentorship

Pet insurance

Growth opportunities

Discount and free cookies on every shh

Team environment

Job summary

Insomnia Cookies is seeking a Shift Leader for our Auburn Pointe store in Rochester Hills, MI. You will lead a bakery shift, ensure premier customer service, manage day-to-day operations, and coach the Cookie Crew to deliver high-quality baked goods and a great guest experience.

Responsibilities include coordinating baking, cashiering, packaging, and cleaning while maintaining safety and proper cash handling. Must be 18+, eligible to work in the U.S., with 1+ year in a customer-service role.

Qualifications

• At least 1 year of customer service experience.
• POS systems experience.
• Strong communication, time management and interpersonal skills.
• Outgoing, friendly and patient disposition.
• Detail oriented with results focus.
• Ability to lead by example and motivate others.
• Must be able to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide excellent customer service and quality products to guests in our bakeries.
• Support store leadership by maintaining shift operations, communicating information, and training team members.
• Prioritize and delegate tasks for baking, cashiering, packaging and cleaning while leading the crew.
• Collaborate with and support the Cookie Crew.
• Maintain a safe, clean working environment and adhere to safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

POS systems

Communication

Time management

People skills

Leadership by example

Physical stamina (lift 40 lbs)

Job description

As a Shift Leader at our new Auburn Pointe store located at 1218 Walton Blvd. Rochester Hills, MI 48307, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Starting off at $16.00/hr plus tips
• Flexible part‑time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead‑by‑example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!