Shift Leader

Insomnia Cookies; Portland (OR); On-site; USD 15,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Starting pay up to $17.50/hr

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability with a rapidly growing"

Growth/promotion opportunities

Fun, exciting team environment

Employee discount and FREE cookies

Job summary

Insomnia Cookies is opening a Portland store and seeks a Shift Leader at 1974 SW Broadway, Portland, Oregon. You’ll captain the bakery during shifts, lead by example, bake, interact with guests, and drive a fun, productive night for the store.

Your role focuses on outstanding service, operations leadership, and mentoring team members, while ensuring safety and cleanliness, and handling deposits as needed.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with POS systems.
• Strong communication and time management.
• Outgoing and friendly demeanor.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.

Responsibilities

• Provide exceptional customer service and quality products to guests during their bakery visit.
• Support store leadership by maintaining smooth shift operations and communicating pertinent information.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the team.
• Collaborate with the Cookie Crew to ensure efficient service.
• Maintain a safe, clean working environment and follow safe food handling practices.
• Manage cash handling and deposits.

Skills

Customer service

Leadership

Communication

Time management

Tools

POS systems

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and we are set to open our newest store in Portland later this year! We are actively interviewing for Shift Leaders for our store located at 1974 SW Broadway, Portland, Oregon

As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Starting pay up to $17.50/hr
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.