Shift Leader

Insomnia Cookies; State College (Centre County); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Pay rate: $14.00/hr

Pay-on-Demand (daily pay)

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability and growth opportunities

Team-oriented environment

Employee discount and free cookies

Job summary

Insomnia Cookies is hiring a Shift Leader for the PSU store at 421 E Beaver Ave. You will lead day or night shifts, oversee baking and customer service, train teammates, and uphold store standards.

We require at least 1 year of customer-service experience, POS systems familiarity, strong communication, and leadership ability. Expect a dynamic, fun team environment with daily pay, vacation time, and growth opportunities.

Qualifications

• Minimum 1 year of experience in a customer-service role.
• Ability to lead a team and coach peers.
• Strong communication and time-management skills.

Responsibilities

• Provide excellent customer service and quality products during shifts.
• Support store leadership by maintaining operations and training team members.
• Delegate tasks for baking, cashiering, packaging, and cleaning.
• Ensure a safe, clean work environment and proper food handling.
• Handle cash deposits and assist in managing the crew.

Skills

Customer service

Leadership

Communication

Time management

Team motivation

Tools

POS systems

Job description

As a Shift Leader at our PSU store located at 421 E Beaver Ave, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands‑on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $14.00/hr
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly “Imagining What’s Possible”!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.