Shift Leader

Insomnia Cookies; Portland (OR); On-site; USD 19,889 - 28,326; Part time

Benefits offered by this job

Flexible part-time work schedules

Pay-on-Demand

Starting pay up to $17.50/hr

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Promotion opportunities

FREE cookies after every shift

Job summary

A fast-growing late-night indulgence company is seeking a Shift Leader in Portland. This role involves providing exceptional customer service, maintaining store operations, and leading a team. Candidates should have at least one year of customer service experience and strong communication skills. Flexible part-time schedules, daily pay options, and various perks, including paid vacation and employee discounts, are offered.

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Outstanding communication, time management, and people skills.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Maintain operations during your shift and communicate crucial information.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning.
• Ensure a safe and clean working environment.

Skills

Customer service experience

Point of Sales systems

Communication skills

Time management

People skills

Detail-oriented

Leadership abilities

Ability to lift 40 lbs

Job description

Insomnia Cookies is one of the fastest growing, late‑night, sweet indulgence companies in the country, and we are set to open our newest store in Portland later this year! We are actively interviewing for Shift Leaders for our store located at 3301 SE Division St - Suite 3, Portland, OR 97202.

Our Sweet Shift Leader Perks

• Flexible part‑time work schedules
• Pay‑on‑Demand (get paid daily from the day before!)
• Starting pay up to $17.50/hr
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

What Will I Do as a Shift Leader?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries.
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
• Support and work alongside the Cookie Crew.
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
• Manage cash handling and deposits.

Desired Skills / Experience

• At least 1 year of working experience in a customer service focused role.
• Point of Sales systems experience.
• Outstanding communication, time management, and people skills.
• Outgoing/friendly/patient.
• Detail focused and results‑oriented.
• Ability to lead‑by‑example and motivate others.
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.