Shift Leader

Smashburger | Arizona; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tip share up to $2/hr

Free meal each shift

Medical, Dental and Vision

401K match

Paid time off

Uniform provided

Job summary

Smashburger in Phoenix is seeking a Shift Leader to drive guest experiences and lead high-performing shifts alongside the Restaurant General Manager.

You’ll oversee front- and back-of-house teams, train and coach staff (including use of Opus LMS and the 4-step training method), and ensure food safety, cash handling, and schedule adherence while maintaining Smashburger’s hospitality standards. This role rewards initiative with tips and growth opportunities within a fast-paced, family-style team.

Qualifications

• Prior Shift Leader or supervisory experience.
• Complete Train-the-Trainer program within 90 days.
• Strong leadership, communication, and team development skills.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead high-performing shifts with the GM to deliver guest experiences.
• Oversee FOH & BOH performance and culture.
• Train, coach, and onboard team members using Opus LMS and the 4-step training method.
• Recognize and reward top performers; address gaps with timely coaching.
• Execute daily operations, including checklists, line checks, opening/closing, and cash handling.
• Monitor and improve guest experience metrics (NPS, OSAT).
• Ensure compliance with food safety standards and local health regulations.
• Uphold service standards by modeling exceptional hospitality every shift.
• Manage labor, inventory, and food ordering to meet COGS targets and minimize loss.

Skills

Shift Leadership

Leadership

Communication skills

Team development

Flexible availability

Tools

Opus LMS

Job description

At Smashburger, we don’t just make burgers—we create crave-worthy moments that keep guests coming back for more. We’re driven by a shared commitment to excellence, working as one team and taking bold action to deliver unforgettable experiences. Here, you’ll be part of a group that works hard and genuinely cares—where passion and dedication matter just as much as skill. At Smashburger, we live by our values:

Stay Hungry –Literally & Figuratively

One Team! One Smash! – Smash Together

Do What’s Right – Act with honesty and consistency.

If this sounds like your kind of place,we’dlove to have you on the team!

What You’ll Do

• Partner with the Restaurant General Manager to lead high-performing shifts and deliver great guest experiences
• Oversee FOH & BOH team performance, fostering a fun, positive, and accountable culture
• Train, coach, and onboard team members using Opus, LMS, and the 4-step training method
• Recognize and reward top performance; address gaps with timely coaching
• Execute daily operations, including checklists, line checks, opening/closing procedures, and cash handling
• Monitor and improve guest experience metrics (NPS, OSAT)
• Ensure compliance with food safety standards and local health regulations
• Uphold service standards by modeling exceptional hospitality every shift
• Manage labor, inventory, and food ordering to meet COGS targets and minimize loss

What You Bring:

• Prior Shift Leader or supervisory experience
• Completion (or ability to complete) Train-the-Trainer program within 90 days
• Strong leadership, communication, and team development skills
• High attention to detail with solid time management and organization
• Results-driven mindset with the ability to thrive in a fast-paced environment
• Flexible availability (nights, weekends, holidays)
• Ability to follow company standards and all regulatory requirements
• Physical stamina to stand for long periods and lift up to 50 lbs in a high-temperature environment

Why Smashburger?

Better Benefits: Build a better experience work & lifestyle!

• Tip share-earn up to $2/hr. extra in tips
• Get Paid $ to Refer your Friends*
• RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
• Flexible schedules in a fun, family friendly, team environment
• Medical, Dental and Vision Options**
• Paid time off – vacation and sick**
• 401K match (21 and older)
• Employee Assistance Program
• Fast track for career opportunities and management experience
• Free uniform

**Eligibility based off of time in position and average hours worked

*Referred Employees Must Be in Good Standing & Referee must be employed with Smashburger at time of payout. Bonus is paid in two distributions

The Company is dedicated to the principles of equal employment opportunity and to providing a professional work environment free from discrimination and harassment. We prohibit unlawful discrimination against applicants, prospective applicants or employees on the basis of any legally recognized basis including but not limited to: race (inclusive of traits associated with race, including but not limited to hair texture and protective hairstyles), sex (including pregnancy, lactation, childbirth or related medical condition), color, religious creed, marital status, national origin or ancestry, age, citizenship status, physical or mental disability, genetic information, sexual orientation, gender, gender identity, gender expression, military or veteran status, status as a victim of crime or abuse, or any other applicable status protected by federal, state, provincial or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.