Shift Leader

Insomnia Cookies; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

Insomnia Cookies is seeking a Shift Leader for their UPenn store in Philadelphia who will be responsible for maintaining operations, providing excellent customer service, and leading the team. This role involves hands-on leadership in a fun environment, with growth opportunities and perks such as free cookies with every shift.

Benefits

Flexible part-time work schedules

Excellent training & mentorship

Job stability

Achievable growth opportunities

Fun team environment

FREE cookies with every shift

Qualifications

• At least 1 year of experience in a customer service role.
• Ability to lead by example and motivate others.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products.
• Manage operations during shifts and train team members.
• Delegate tasks and ensure a safe, clean working environment.

Skills

Customer Service

Communication

Time Management

Leadership

Detail Focus

Results-Oriented

Tools

Point of Sales Systems

Job description

1 month ago Be among the first 25 applicants

As a Shift Leader at our UPenn store located at 3417 Spruce Street, Philadelphia PA 19104, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Excellent training & mentorship
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

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