Shift Leader

Insomnia Cookies; Philadelphia (Philadelphia County); On-site; USD 38,000 - 52,000; Full time

Job summary

As a Shift Leader at Insomnia Cookies, you will oversee bakery operations, ensure exceptional customer service, and manage team performance. The role involves hands-on leadership and requires at least one year of customer service experience. Enjoy flexible hours, paid time off, and a fun team atmosphere.

Benefits

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth and promotion opportunities

Employee discount

Free cookies with every shift

Qualifications

• Minimum 1 year in a customer service role.
• Experience with Point of Sales systems.
• Strong communication, leadership and time management skills.

Responsibilities

• Provide outstanding customer service and ensure quality products.
• Manage store operations during shifts and train team members.
• Lead the Cookie Crew and maintain a safe work environment.

Skills

Customer service

Communication

Time management

Leadership

Detail oriented

Tools

Point of Sales systems

Job description

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

As a Shift Leader at our 16th Street store located at 108 S 16th St Philadelphia PA 19102, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

Get notified about new Shift Lead jobs in Philadelphia, PA.

Grant Plaza Floor Staff-$15.00/hr + Free Movies ! FRI-SUN Open Availability required!

Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)

Philadelphia, PA $60,000.00-$70,000.00 2 weeks ago

Wendy's Assistant Manager -56th & Chestnut Philadelphia

Philadelphia, PA $17.00-$18.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.