Shift Leader

Taco Bell / KFC; Pennsauken Township (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, dental, and health insurance

Paid time off (PTO)

Short-term disability after 90 days

Potential bonuses based on store performance

Job summary

Taco Bell / KFC is looking for a dedicated Shift Leader to assist in daily operational tasks at our Pennsauken, NJ location. The position focuses on delivering excellent customer service, maintaining product quality standards, and providing ongoing training to crew members.

The ideal candidate will have prior experience in a fast-paced environment and the ability to handle both administrative responsibilities and customer interactions effectively. This role offers a competitive pay range of $17.00 to $20.00 per hour, along with benefits including medical insurance and PTO.

Qualifications

• Experience in customer service and food preparation.
• Ability to train and provide feedback to crew members.
• Basic knowledge of cash handling procedures.

Responsibilities

• Assist management with administrative and operational tasks.
• Ensure customer satisfaction and product quality.
• Conduct daily inventory and food safety audits.

Skills

Customer service excellence

Operational processes assessment

Food safety knowledge

Job description

Job Details

Job Location: 041376 - Pennsauken - Pennsauken, NJ 08110

Position Type: Shift Leader

Salary Range: $17.00 - $20.00 Hourly

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Pay and Benefits

Full time Shift Leaders

Wage rate - $17.00 to $20.00

PTO - A full‑time Team Member who has completed fifty‑two (52) weeks of continuous full‑time service is eligible for up to forty (40) hours of PTO pay per year. A full‑time Team Member who has completed five (5) years of continuous full‑time service is eligible for up to eighty (80) hours of PTO pay per year

Eligible for medical, dental and health insurance

Short‑term disability is provided after 90 days of employment

Eligible for period bonus if store achieves desired goals

Qualifications