Shift Leader

Summerwood Corporation; Mount Ephraim (NJ); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Medical, dental, and health insurance

Paid Time Off (PTO)

Short-term disability after 90 days

Eligible for performance bonuses

Job summary

Summerwood Corporation is looking for a Shift Manager to assist with administrative and operational tasks in the restaurant. The Shift Manager will focus on driving customer service excellence, maintaining product standards, and conducting food safety audits.

This hourly position requires effective training and coaching of crew members and involves managing aspects of cash and inventory. The wage rate ranges from $17.00 to $20.00, with further benefits like PTO and health insurance.

Qualifications

• Experience in a restaurant or food service environment.
• Ability to train and coach crew members effectively.
• Strong understanding of customer service standards.

Responsibilities

• Assist with administrative and operational tasks.
• Maintain company standards in service and product quality.
• Conduct periodic food safety audits.
• Manage cash procedures and inventory.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Training and coaching

Job description

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands‑on” training for crew in Learning Zone.

Pay and Benefits

Full time Shift Leaders

Wage rate - $17.00 to $20.00

PTO - A full-time Team Member who has completed fifty-two (52) weeks of continuous full-time service is eligible for up to forty (40) hours of PTO pay per year. A full-time Team Member who has completed five (5) years of continuous full-time service is eligible for up to eighty (80) hours of PTO pay per year.

Eligible for medical, dental and health insurance.

Short-term disability is provided after 90 days of employment.

Eligible for period bonus if store achieves desired goals.