Shift Leader

Ontario Trillium Foundation; Peabody (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Tropical Smoothie Cafe is looking for an experienced Crew Leader in Peabody, Massachusetts. Candidates should be 18 years or older with open availability. The role involves delivering exceptional customer service, training crew members, and ensuring cafe standards are met. Ideal candidates will thrive in a fun, fast-paced environment. Join us to inspire healthier lifestyles while having fun at work! Duties include interaction with customers and crew, and maintaining operational standards.

Qualifications

• Must have open availability including mornings, afternoons, nights, weekends, and holidays.
• Experience in a fast-paced environment preferred.

Responsibilities

• Interact with crew members and customers using 'Tropitude'.
• Deliver ‘Unparalleled Hospitality’ to each customer.
• Train and coach crew members during each shift.

Skills

Excellent customer service skills

Ability to communicate with crew

Experience as a Crew Member

Job description

Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made‑to‑order from the freshest ingredients. We find that superior, simple ingredients including real fruits and veggies just taste better.

WE ARE LOOKING FOR EXPERIENCED LEADERS! SOMEONE READY TO GROW, BECOME A MANAGER!

Come join us at Tropical Smoothie Cafe for some Tropic time fun why you get paid!

If you are looking for an amazing opportunity to gain experience in a fun fast paced environment, then you are the one!

18 years or older with open availability and at least 1 year experience preferred

SUMMARY OF RESPONSIBILITIES

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using "Tropitude" (Tropitude is our "mojo" and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Must have excellent customer service skills and ability to communicate with crew.
• Experienced Tropical Smoothie Cafe Crew Member. Willing to train the right candidate.
• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face‑to‑face interactions with crew members and customers.
• Safely navigate in a fast‑paced cafe environment.
• Ability to multi‑task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Café’s core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.
• Fun, fast‑paced, upbeat environment with no fryers!

HAVE OPEN AVAILABILITY INCLUDING MORNINGS, NOON, NIGHT, WEEKENDS AND HOLIDAYS!!!