Crew Leader

Ontario Trillium Foundation; Smyrna (TN); On-site; USD 28,000 - 35,000; Full time

Job summary

Tropical Smoothie Cafe in Smyrna, Tennessee, is seeking a Crew Leader who can inspire and lead the team to deliver excellent customer service. You will foster a positive atmosphere and ensure compliance with cafe standards. The ideal candidate has previous experience as a crew member and is legally authorized to work. This position involves training new staff and requires continuous interaction with customers. Expect a fun, fast-paced environment without fryers, and be prepared for early mornings and late shifts.

Qualifications

• Experience as a Tropical Smoothie Cafe Crew Member.
• Legally authorized to work in the U.S.

Responsibilities

• Provide unparalleled hospitality to customers.
• Train and coach crew members during shifts.
• Ensure cafe standards are met.

Skills

Customer service

Training and coaching

Time management

Teamwork

Job description

SUMMARY OF RESPONSIBILITIES

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Crew Leaders are key to delivering on this promise which is driven by our four values: Solid Relationships, Playing to Win, Creative Spirit and Living Better. If you are Smart and have Integrity, Drive, and Enthusiasm, you would be a great Tropical Smoothie Café Crew Leader.

ESSENTIAL FUNCTIONS

• Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).
• Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.
• Knowledgeable and proficient in each position within the cafe.
• Successfully completed the Café Basics Training Program and Certified Trainer Program.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor and control inventory.
• Performs any additional tasks necessary to run the cafe.

REQUIRED EXPERIENCE

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face‑to‑face interactions with crew members and customers.
• Safely navigate in a fast‑paced cafe environment. Ability to multi‑task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary.
• Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and may have additional opening/closing responsibilities.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast‑paced, upbeat environment with no fryers!