Shift Leader

Ultipro; Oliver Springs (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Oliver Springs, TN seeks a Shift Leader to support the General Manager and on-duty supervisor with restaurant operations. You will lead shift activities, ensure high-quality service, and help the team deliver on the business plan.

Responsibilities include training crew, supervising line staff, solving problems, and communicating with guests and staff to maximize sales and maintain standards. This is a hands-on leadership role in a fast-paced setting.

Qualifications

• Minimum 2–3 years in restaurant management or related field.
• High School Diploma or GED required.
• Strong planning, time management and organizational skills.
• Excellent communication and team-building abilities.
• Ability to troubleshoot cash handling problems and maintain accuracy.

Responsibilities

• Provide quality product and customer service to ensure satisfaction.
• Lead shift activities and support management to maximize sales and profits.
• Ensure crew and team leaders meet job expectations.
• Communicate effectively with internal and external contacts.
• Attend trainings and company meetings; participate in webinars and calls.
• Assist in implementing process improvements as required.

Skills

Restaurant management experience

Team leadership

Planning & time management

Analytical skills

Problem solving

Cash handling

Communication skills

Attention to detail

Education

High School Diploma/GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.