Shift Leader

Ultipro; Crossville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Crossville, TN seeks a Shift Leader to assist the General Manager with management duties and ensure Crew Persons and Team Leaders perform to expectations across all areas of their job descriptions.

You will work with the Restaurant Management Team to execute the business plan, lead shift activities, maintain quality, and support customer service excellence. Eligible candidates should have restaurant management experience and strong teamwork and communication skills.

Qualifications

• Must have 2–3 years in restaurant management or related experience.
• High School Diploma or GED required.
• Strong planning and time management skills.
• Team-building skills required.
• Investigative and problem-solving abilities.
• Reliable transportation and valid driver’s license.
• Must have a telephone or other reliable method of communicating with the restaurant.
• Strong analytical and organizational skills with ability to identify and implement process improvement strategies.

Responsibilities

• Provide a quality product and customer service experience that delivers satisfaction.
• Strive to improve skills and performance of all Crew Persons.
• Support efforts to maximize sales and profits and minimize costs by assisting management and leading shift activities.
• Complies with all company policies and procedures.
• Models and encourages company values.
• Demonstrates effective oral and written communication with internal and external contacts.
• Attends training to stay current on trends; participates in meetings and conferences.
• Performs other duties as assigned in response to business needs.

Skills

Leadership

Team building

Planning & time

Problem solving

Communication

Customer service

Cash handling

Education

High School Diploma or GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.