Shift Leader

Ultipro; Wartburg (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Ultipro is seeking a reliable Shift Leader to support the General Manager and the on-duty team at our Wartburg, TN location. You will help supervise crew performance, ensure customers receive quality service, and keep daily operations aligned with the restaurant's business plan.

The role emphasizes hands-on leadership, training, and adherence to company policies, with a focus on teamwork, accuracy, and efficient shift execution in a fast-paced environment.

Qualifications

• 2–3 years of restaurant management experience or related supervision.
• HS diploma or GED required; strong communication skills.
• Evidence of planning, team-building and problem solving.

Responsibilities

• Assist GM or on-duty leader with management tasks and duties.
• Supervise crew and team leaders to meet performance expectations.
• Ensure customer satisfaction through quality product and service.
• Support sales maximization and cost control during shifts.
• Participate in training, meetings, and special projects as needed.

Skills

Team leadership

Planning & time management

Customer service

Communication

Problem solving

Cash handling

Training & coaching

Analytical & organizational skills

Education

HS Diploma / GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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