Shift Leader

Papa John's International , Inc.; Oak Grove (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Papa John's International, Inc. in Oak Grove, Kentucky, is looking for a Shift Leader to supervise restaurant operations and ensure high-quality service. The Shift Leader will manage shifts, adhere to company policies, achieve product goals, and maintain customer satisfaction. Responsibilities include cash management, inventory oversight, and ensuring compliance with local laws. Ideal candidates will have a flexible attitude, be adaptable to change, and possess strong leadership skills. This role is essential for driving restaurant profitability.

Responsibilities

• Supervise shifts and ensure quality products and customer service.
• Manage operations and adhere to company policies and procedures.
• Achieve company product goals and respond to customer needs.
• Ensure adequate shift coverage and maintain performance standards.
• Manage cash and inventory levels according to company guidelines.

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.