Shift Leader

Papa John's International , Inc.; Franklin (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Papa John's International, Inc. is looking for a Shift Leader to supervise operations at our restaurant in Franklin, Tennessee. The role includes ensuring high-quality products and excellent customer service while adhering to company policies. Responsibilities also involve managing shift coverage, maintaining product quality and performance standards, and contributing to profit goals. Ideal candidates should have strong leadership skills and a commitment to customer satisfaction.

Qualifications

• Ability to manage shifts and ensure smooth operations.
• Strong customer service skills to handle customer complaints.
• Flexibility and adaptability to change.

Responsibilities

• Supervise shifts in restaurant operations.
• Manage product quality and customer service.
• Ensure compliance with company policies and local laws.
• Provide feedback and maintain performance standards.
• Contribute to profit goals and manage inventory.

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.