Shift Leader

Papa John's International , Inc.; Rock Hill (SC); On-site; USD 30,000 - 50,000; Full time

Job summary

Papa John's International, Inc. in Rock Hill, SC is seeking a Shift Leader responsible for supervising shifts and ensuring high-quality products and customer service. This role encompasses managing operations, adhering to company policies, and maintaining compliance with laws. Duties include training staff, managing cash flow, and ensuring cleanliness and inventory levels. Strong leadership skills and a customer-centric approach are essential for success in this position.

Qualifications

• Strong leadership and team management skills.
• Ability to consistently meet customer needs and manage complaints.
• Experience with cash handling and inventory management.

Responsibilities

• Supervise shifts and work areas to ensure quality products and service.
• Adhere to operational guidelines and product preparation procedures.
• Maintain high standards for cleanliness and inventory management.
• Provide immediate feedback to team members and manage shift coverage.

Skills

Team leadership

Customer service

Cash management

Flexibility and adaptability

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.