Shift Leader

Smashburger; Naperville (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Shift Leader to join their team. This role offers a unique opportunity to foster a positive work environment while managing a dedicated team. Responsibilities include overseeing employee performance, training staff, and ensuring compliance with health regulations. With a strong commitment to internal growth, this company provides a supportive atmosphere for career advancement. Enjoy flexible schedules, competitive pay, and a range of benefits, including medical options and a 401K plan. If you're passionate about leadership and delivering exceptional service, this is the perfect place for you.

Benefits

Tip share

Referral bonuses

Free meal during shifts

Flexible schedules

Medical, Dental, and Vision options

Paid time off

401K with match

Employee Assistance Program

Fast track for career advancement

Free uniform

Qualifications

• Previous experience as a Shift Leader is essential.
• Must complete a train-the-trainer course within 90 days.

Responsibilities

• Manage performance of front of house and back of house employees.
• Ensure compliance with food safety standards and health regulations.

Skills

Shift Leadership

Effective Communication

People Management

Organizational Skills

Attention to Detail

Education

Completion of train-the-trainer course

Tools

SmashConnect

LMS

Job description

Join to apply for the Shift Leader role at Smashburger

Shift Leader

Our first Smashburger restaurant opened in 2007 with the goal of serving a better burger. Better burgers require better service, support, and teamwork. We are committed to treating our team members fairly in a diverse and safe environment. With an average of 10 new restaurants opening each year, we invest in internal opportunities for learning and growth. We build better—better burgers, better teams, better experiences.

Benefits

• Tip share—earn up to $2/hr. extra in tips
• Referral bonuses—get paid to refer friends*
• Free meal during shifts for managers and shift leaders*
• Flexible schedules in a fun, family-friendly environment
• Medical, Dental, and Vision options**
• Paid time off—vacation and sick leave**
• 401K with match (for employees 21 and older)
• Employee Assistance Program
• Fast track for career advancement and management experience
• Free uniform

Responsibilities

• Manage performance of FOH & BOH employees
• Promote a positive and fun work environment
• Oversee people-focused processes and systems
• Train employees using SmashConnect, LMS, and the 4-step training method
• Recognize employee performance exceeding standards
• Complete operational checklists (line checks, uniform standards, opening/closing, safety logs)
• Manage guest experience metrics (NPS and OSAT)
• Ensure food safety standards and health regulations compliance
• Exemplify guest service standards and train staff accordingly
• Oversee onboarding and training of new employees
• Manage food costs, inventory, cash policies, and daily labor

Requirements

• Previous Shift Leader experience
• Completion of train-the-trainer course within 90 days
• Availability to work nights, weekends, and holidays
• Adhere to uniform standards and company policies
• Effective communication skills
• People management skills
• Attention to detail, organizational skills, and motivation
• Physical ability to stand for long periods and lift up to 50 lbs.
• Ability to work in high temperatures

All applicants will receive equal opportunity employment consideration. Smashburger prohibits discrimination and harassment based on age, race, sex, religion, and other protected classes. Conduct violating these policies may result in disciplinary action or termination.