Shift Leader

Ultipro; Murfreesboro (TN); On-site; USD 18,000 - 23,000; Full time

Job summary

The Shift Leader at Ultipro in Murfreesboro, TN supports the General Manager on duty and the Restaurant Management Team to align with the restaurant’s business plan. It ensures Crew Persons and Team Leaders perform their duties and meet expectations across the job description.

With a focus on quality, customer service, and profitability, this role requires strong planning, communication, and problem-solving skills to lead shift activities and drive continuous improvement.

Qualifications

• 2–3 years of restaurant management experience or equivalent education.
• High School Diploma or GED required.
• Strong planning, time management and prioritization skills.
• Proven team-building, problem solving and analytical abilities.
• Excellent communication with staff and customers; open-door mindset.
• Ability to troubleshoot cash handling and daily operational issues.

Responsibilities

• Assist General Manager or on-duty lead with management activities.
• Lead shift operations and ensure adherence to the business plan.
• Develop crew performance and ensure job responsibilities are met.
• Support sales and profit goals while controlling costs.
• Model company values and maintain effective communications.
• Attend trainings and participate in meetings as required.
• Perform other duties or projects as business needs change.

Skills

Team building

Planning & time management

Problem solving

Analytical thinking

Communication

Cash handling

Transportation

Education

High School Diploma / GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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