Shift Leader

Ultipro; Pigeon Forge (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Ultipro in Pigeon Forge, TN is seeking a Shift Leader to assist the General Manager on duty with restaurant management and to supervise crew and team leaders.

You will work with the Restaurant Management Team to ensure operations support the business plan, deliver quality service, train staff, control costs, and drive sales while upholding company policies and standards. This fast-paced role requires excellent planning, problem solving, communication, and reliable transportation.

Qualifications

• 2–3 years of restaurant management experience.
• HS Diploma or GED required.
• Strong planning and time management skills.
• Ability to lead a team and train staff.
• Investigative and problem-solving skills.
• Reliable transportation and valid drivere2a0s license.

Responsibilities

• Provide a quality product and customer service experience.
• Improve skills and performance of crew.
• Assist management to maximize sales and control costs.
• Comply with company policies and procedures.
• Model company values.
• Communicate effectively with internal and external contacts.
• Attend training and participate in meetings.
• Perform other duties as assigned.

Skills

Team leadership

Time management

Customer service

Problem solving

Communication

Education

High School Diploma or GED

Tools

Cash handling procedures

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.