Shift Leader

Insomnia Cookies LLC; Murfreesboro (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Shift Leader at a new bakery location, where you will take charge of daily operations and ensure a fantastic customer experience. This role is perfect for someone who thrives in a fast-paced environment and enjoys leading a team to success. You will be responsible for managing a dedicated crew, ensuring quality service, and maintaining a fun, safe atmosphere for both guests and staff. If you have a passion for customer service and enjoy working in a dynamic setting, this opportunity is a perfect fit for you!

Qualifications

• 1+ year of experience in a customer service role is essential.
• Strong communication and leadership skills are crucial.

Responsibilities

• Provide exceptional customer service and maintain product quality.
• Support store operations and train team members during shifts.

Skills

Customer Service

Communication Skills

Time Management

Leadership

Detail Orientation

Problem Solving

Education

High School Diploma

Tools

Point of Sale Systems

Job description

Become a Shift Leader at our brand new Murfreesboro, TN bakery! As Shift Leader, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

WHAT WILL I DO AS A SHIFT LEADER?

1. Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
2. Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
3. Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
4. Support and work alongside the Cookie Crew
5. Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
6. Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

1. At least 1 year of working experience in a customer service focused role
2. Point of Sale systems experience
3. Outstanding communication, time management, and people skills
4. Outgoing/friendly/patient demeanor
5. Detail focused and results-oriented
6. Ability to lead-by-example and motivate others
7. Ability to lift up to 40 lbs.
8. Legally eligible to work in the United States
9. Must be 18 years or older to be employed