Shift Leader

The Cookie Place Inc; Mount Hope (WV); On-site; USD 28,000 - 40,000; Full time

Job summary

A well-known bakery, The Cookie Place, Inc., is looking for a Shift Leader to manage daily operations at their Mount Hope location. The ideal candidate will have experience in retail management and a passion for customer service and cake decorating. This role involves overseeing staff, ensuring compliance with operational standards, and creating a welcoming environment for guests. Join their team and contribute to a delightful customer experience!

Qualifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service experience.
• 1-2 years of cake decorating experience.

Responsibilities

• Oversee daily operations including opening and closing the store.
• Ensure exceptional customer service and satisfaction.
• Decorate cookies and cakes per company standards.

Skills

Customer Service

Team Player

Attention to Detail

Good Verbal Communication

Multi-tasking

Job description

Job Profile: Shift Leader

Location: Operations

Reports To: Store Manager/Assistant Manager

Position Purpose

At Great American Cookies, the Shift Leader is an integral part of the day-to-day operations of their shift. The associate is tasked with leading the staff as well as creating a positive experience for every guest that will keep them coming back time and time again. The shift leader works under the supervision of the Store Manager and Assistant Manager to ensure the daily shift is running smoothly in accordance with the company's needs.

Dimensions

This position reports to the Store Manager in a particular operating location and is responsible for ensuring all products are prepared and restocked as needed based on the demand of the business. Additionally, they are responsible for maximizing sales growth on their shift by delivering exceptional customer service consistent with the culture of The Cookie Place, Inc.

Primary Accountabilities

In addition to following The Cookie Place, Inc.'s policies and procedures, principle accountabilities are, but are not limited to:

Shift Management

• Oversee all aspects of daily operations including opening and closing the store.
• Serve guests and create an exciting experience.
• Operate a register and ensure accountability of money.
• Decorate cookies and cakes with a wide variety of templates.
• Ensure cleanliness of the store and all preparation areas.
• Adhere to all Great American Cookie standards.
• Responsible for meeting store operations and customer service objectives based on The Cookie Place, Inc. standards.
• Oversee all cash handling procedures in the store including making deposits.
• Prepare ingredients for baking and decorating.
• Operate an oven and bake ingredients within standard constraints.
• Ensures that all Company policies and procedures are followed.

Other:

• Perform other duties as required by their manager.

Position Specifications

• 1-2 years of retail and/or food service management.
• 1-2 years of customer service.
• 1-2 years of cake decorating.
• Excellent customer service skills.
• Good verbal communication.
• Ability to multi-task.
• Attention to detail.
• Must be a team player.
• Must be 18+ years of age.