Shift Leader

Ontario Trillium Foundation; Monson (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Lots of potential for growth within/at

Job summary

Dunkin' franchisee is seeking a Shift Leader to coach Crew Members during shifts, ensure adherence to brand standards, and deliver an exceptional guest experience.

You will set goals, assign duties, and motivate the team, celebrating successes and providing timely feedback to improve performance and guest satisfaction.

Qualifications

• Experience coaching team members during shifts.
• Maintaining brand standards and delivering guest experiences.
• Ability to motivate others and provide timely feedback.

Responsibilities

• Coach Crew Members throughout shifts to uphold brand standards and guest service.
• Assign tasks, monitor performance, and provide constructive feedback.
• Support a positive, teamwork-focused work environment and drive guest satisfaction.

Skills

Coaching

Guest experience

Brand standards

Team leadership

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard