Shift Leader

Ultipro; Mississippi; On-site; USD 28,000 - 36,000; Full time

Job summary

The Shift Leader at Ultipro assists the General Manager or on-duty leader to execute management duties within the restaurant. You will align with the restaurant management team to ensure adherence to the business plan and oversee Crew Persons and Team Leaders in their roles.

You will support customer service quality, drive sales, manage costs, and participate in training, meetings, and special projects as business needs evolve.

Qualifications

• Must have a minimum of 2–3 years of restaurant management experience.
• High School Diploma or GED is required.
• Strong planning, time management and team-building skills.
• Excellent problem-solving, cash handling, and communications abilities.
• Reliable transportation and valid driver's license may be requested.

Responsibilities

• Assist General Manager or on-duty leader with management activities.
• Lead shift activities and supervise Crew Persons and Team Leaders.
• Deliver quality product and customer service, ensuring total satisfaction.
• Support sales growth and cost control through effective operations.
• Ensure adherence to company policies and values, and participate in meetings.

Skills

Restaurant management

Planning & time management

Team building

Problem solving

Cash handling

Communication

Analytical skills

Process improvement

Education

High School Diploma/GED

Job description

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

ESSENTIAL FUNCTIONS

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver’s license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

WORK ENVIRONMENT

• Fast paced environment working with kitchen equipment in tight quarters

PHYSICAL DEMANDS

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50 – 75 lbs. comfortably
• Work with various cleaning products

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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