Shift Leader

Dunkin' | Nicolau/Cafua Dunkin'; Middleton (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Job summary

Dunkin' franchisee in Middleton, MA is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience on every shift.

This role sets goals, assigns tasks, and motivates the team while celebrating successes and providing timely feedback.

Join a competitive, team‑oriented environment with strong growth potential for hardworking individuals who take pride in fast‑paced service and guest satisfaction.

Qualifications

• Experience coaching and developing crew members.
• Ability to lead a team in a fast-paced environment.
• Strong communication and guest-service focus.

Responsibilities

• Coach Crew Members to meet Brand standards and guest experience goals.
• Set shift goals, assign tasks, and provide timely feedback.
• Motivate the team and celebrate successes during shifts.

Skills

Coaching

Team leadership

Guest service

Communication

Motivation

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard