Shift Leader

Dunkin' | ZSC Enterprises; McCalla (AL); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Competitive wages

Awesome team-oriented environment

Growth opportunities

Job summary

The Dunkin' franchisee in McCalla, AL is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience. You will set goals, assign tasks, and provide timely feedback to motivate the team.

This role offers a team-focused environment with room for growth as you help drive smooth operations and guest satisfaction during each shift.

Qualifications

• Previous supervisory or lead role experience preferred.
• Strong guest service mindset and problem-solving ability.
• Ability to coach and develop team members.
• Excellent communication and teamwork skills.

Responsibilities

• Coach Crew Members to follow Brand standards and operational procedures.
• Ensure fast, friendly guest service and accurate order preparation.
• Set goals, assign tasks, and monitor shift performance.
• Provide timely feedback and recognize team achievements.

Skills

Coaching

Team leadership

Customer service

Communication

Tools

POS system

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard