Shift Leader

Insomnia Cookies LLC; Miami (FL); On-site; USD 30,000 - 45,000; Part time

Job summary

Insomnia Cookies LLC is seeking a Shift Leader for their new Sweetwater, FL location. You will lead the team, ensuring stellar customer service and efficient operations in an exciting, fun-filled environment. This role includes managing staff, customer interactions, and upholding safety standards while enjoying flexible scheduling. Join a rapidly growing company where you can thrive and enjoy great perks, including daily pay options, paid time off, and employee discounts.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Job stability

Growth/promotion opportunities

Employee discount and FREE cookies

Qualifications

• At least 1 year of experience in customer service.
• Must be 18 years or older.
• Able to lift up to 40 lbs.

Responsibilities

• Provide excellent customer service and maintain operations during shifts.
• Monitor production efficiency and assist in team training.
• Delegate tasks for baking, cashiering, and cleaning.

Skills

Customer Service

Communication

Time Management

People Skills

Leadership

Detail Focused

Tools

Point of Sale systems

Job description

Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country, and at the present time, we are actively interviewing Shift Leaders for our brand new Sweetwater FL location!As a Shift Leader with Insomnia Cookies you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!

Insomnia Cookies Timeline

Core Values

SOME OUR SWEET SHIFT LEADER PERKS:

• Flexible part-time work schedules

• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)

• Paid vacation and sick time off

• Interactive training & mentorship

• Pet insurance for your furry loved ones

• Job stability with a rapidly growing and reputable company

• Achievable growth/promotion opportunities

• You get to work in a fun, exciting team environment

• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

• Support and work alongside the Cookie Crew

• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role

• Point of Sale systems experience

• Outstanding communication, time management, and people skills

• Outgoing/friendly/patient demeanor

• Detail focused and results-oriented

• Ability to lead-by-example and motivate others

• Ability to lift up to 40 lbs.

• Legally eligible to work in the United States

• Must be 18 years or older to be employed