Shift Leader

Taco Bell; McKeesport (Allegheny County); On-site; USD 23,000 - 28,000; Full time

Job summary

Taco Bell in McKeesport, PA is hiring a Shift Manager to support restaurant operations and guest service. This hourly role involves coaching crew, maintaining food quality, and ensuring compliance with safety standards.

The position covers opening and closing duties when management is unavailable and emphasizes frontline leadership in a fast-paced environment. Salary ranges from $17.00 to $20.00 per hour, with responsibilities spanning cash handling, inventory checks, and daily performance

Qualifications

• Shift Manager is an hourly role, supporting management with administrative and operational tasks.
• Focal points include driving customer service excellence, maintaining product and facility standards, and reviewing food handling procedures.

Responsibilities

• Maintain fast, accurate service and positive guest relations, ensure products meet quality standards.
• Conduct routine cash procedures and deposits; help open/close and secure drawers.
• Perform daily inventory, food safety audits, and set up daily control sheets.
• Monitor facility readiness and equipment, ensure timely order fulfillment and identify bottlenecks to speed up service.
• Provide ongoing coaching and hands-on training for crew in Learning Zone.

Skills

Customer service

Food safety

Coaching

Opening/closing procedures

Cash handling

Inventory management

Operational efficiency

Tools

POS system

Inventory tracking

Job description

Job Details Job Location: 040050 - WP White Oak - McKeesport, PA 15131 Position Type: Shift Leader Salary Range: $17.00 - $20.00 Hourly Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.