Shift Leader

Cici's Pizza-Top Slice LLC; Matthews (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Cici's Pizza-Top Slice LLC in Matthews, NC is seeking a proactive Shift Leader to oversee daily operations and guide team members during assigned shifts. You will model the brand standards and ensure guest satisfaction while maintaining safety and cleanliness.

Successful candidates demonstrate strong communication, reliability, and the ability to coordinate with store leadership. The role requires flexibility to travel between locations if needed.

Qualifications

• High School diploma or equivalent.
• 6–12 months of experience in related position preferred.
• Must pass a background check and have a valid driver’s license.
• Must be able to travel between locations.
• POS familiarity is preferred.

Responsibilities

• Provide Leadership by creating enthusiasm and commitment to company objectives.
• Work Open, Lunch, Dinner and Closing Shifts as needed, demonstrating strong operating knowledge.
• Provide direction and coaching to Team Members during shift.
• Maintain Cici's brand standards and food safety compliance per the operations manual.
• Ensure all cash handling procedures are followed, including daily bank deposits.

Skills

Positive attitude

Enthusiasm

Motivator

Confidence

Communication

Guest service

Outgoing personality

Professionalism

Bilingual

POS system

Education

High School diploma or equivalent

Tools

POS system

Job description

Description

A Shift Leader is a Sr. Team Member who oversees operations and personnel during their assigned shifts to ensure smooth day-to-day functions. They also may act as the main point of contact for team members, guests and stakeholders in absence of other store management during those shifts.

Key Responsibilities

• Provide Leadership by creating and encouraging excitement, enthusiasm, a positive mental attitude and commitment to company objectives. Role Modeling the Cici's Mission Statement with the team and Guests
• Work Open, Lunch, Dinner and Closing Shifts as needed. Setting an example of excellent working knowledge and high level of proficiency in all phases of Restaurant Operations
• Provide direction and coaching to Team Members during shift when appropriate.
• Successfully maintain Cici's Brand Standards and Food Safety compliance per the operations manual
• Ensure all Cash Handling procedures are followed, including but not limited to, daily bank deposit procedures.
• Uphold Cici's restaurant cleanliness standards by following daily, weekly and monthly cleaning checklists
• As needed, responsible for guest service issues, and responsible for notifying Manager of these issues or complaints.
• Attend and participate in leadership meetings, and location staff and shift meetings.

Requirements

• Positive attitude, enthusiasm, motivator, confidence
• Guest service focused and oriented
• Strong communication skills with the ability to resolve conflict
• Outgoing personality able to develop relationships and leading others
• Demonstrates the highest professionalism
• Bilingual skills a plus
• Preferred a minimum of 20 hours per week and a flexible schedule necessary to manage and operate the restaurant effectively.
• Must be able to stand/walk for extended periods of time & the ability to lift up to 50 lbs.
• Basic understanding of POS equipment
• Must be able to pass a background check

Education and Experience:

• High School diploma or equivalent
• 6-12 months of experience in related position preferred
• Must meet all federal, state, & local food service safety and sanitation requirements; including obtaining and maintaining required certifications and/or permits.
• Must have a valid State issued driver’s license
• Must have reliable transportation and the ability to travel between multiple restaurants.

Travel Requirements:

Must have the ability to travel locally between locations within your territory, when necessary.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements are subject to modification to accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Cicis is an Equal Opportunity Employer. Applicants will be considered for employment equally regardless of race, color, age, national origin, religion, gender, sexual orientation, veteran, or disability status.