Shift Leader

Taco Bell; Marlton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading fast-food restaurant seeks a Shift Leader to assist management in operations and customer service. This role includes ensuring quality standards are met, providing coaching to crew members, and handling various operational tasks. Candidates should have a background in restaurant operations and be passionate about delivering excellent service.

Qualifications

• Experience in restaurant operations and customer service.
• Ability to train and provide feedback to crew members.
• Understanding of food safety standards.

Responsibilities

• Assist in administrative and operational tasks within the restaurant.
• Ensure customer satisfaction and product quality.
• Conduct daily inventory and food safety audits.

Skills

Customer Service

Communication

Food Safety Audits

Coaching

Job description

Job Details

Job Location: 037078 - Marlton - Marlton, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback to crew employees.
• Provides hands-on training for crew in the Learning Zone.