Shift Leader

Taco Bell; Glassboro (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading fast-food company is seeking a Shift Leader for their Glassboro location. Responsibilities include overseeing guest service, ensuring product quality, and assisting in the daily operations of the restaurant. Ideal candidates should have experience in customer service and team management.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Conduct food safety audits and provide coaching to crew members.
• Assist management with daily cash procedures and inventory.

Job description

Job Details

Job Location: 026094 - Glassboro - Glassboro, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards. Conducts food safety audits periodically and provides ongoing coaching and feedback to the crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the management team for daily cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets. Reviews facility and equipment readiness. Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards. Monitors speed of service (SWS) and resolves bottlenecks. In the absence of management, responsible for food and supplies deliveries and opening/closing the restaurant.

Human Resources

Provides ongoing coaching and feedback to crew employees. Offers hands-on training in the Learning Zone.

Qualifications