Shift Leader

Tropical Smoothie Cafe; Market (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Tropical Smoothie Cafe is seeking a Lead Crew Member to mentor teammates and ensure high standards of hospitality in a fast-paced tropical-themed cafe. You will train, coach and supervise crew, ensure station readiness, manage inventory, and help deliver unparalleled hospitality to every guest.

The role requires experience as a Tropical Smoothie Cafe Crew Member, ability to work legally in the United States, and a positive, energetic attitude. Early mornings and weekends may be required.

Qualifications

• Experienced Tropical Smoothie Cafe Crew Member.

Responsibilities

• Interacts with crew members and customers using Tropitude and creates a positive atmosphere.
• Delivers Unparalleled Hospitality to each customer.
• Trains and coaches crew members during each shift to uphold brand standards.
• Uses tools to manage labor and control inventory.
• Ensures each station operates to Tropical Smoothie Cafe’s standards.

Skills

Customer service

Team leadership

Inventory management

Training

Job description

ESSENTIAL FUNCTIONS

Interacts with crew members and customers using “Tropitude” (Tropitude is our “mojo” and what makes

Tropical Smoothie Café fun and different and means having energy and creating a positive atmosphere).

Delivers ‘Unparalleled Hospitality’ to each customer that visits our cafe.

Knowledgeable and proficient in each position within the cafe.

Successfully completed the Café Basics Training Program and Certified Trainer Program.

Ensures each station is operating to Tropical Smoothie Cafe’s standards.

Trains and coaches crew members during each shift to ensure brand standards are upheld.

Uses tools to accomplish goals, manage labor and control inventory.

Performs any additional tasks necessary to run the cafe.

Requirements:

REQUIRED EXPERIENCE

Experienced Tropical Smoothie Cafe Crew Member.

Legally able to work within the State and Federal

guidelines.

PHYSICAL REQUIREMENTS

Must be 18 years of age or older.

Continuous standing and walking throughout the duration of each shift.

Bending, lifting and carrying up to 25 pounds to perform duties like stocking, refilling ice or taking out

trash.

Constant face-to-face interactions with crew members and customers.

Safely navigate in a fast-paced cafe environment.

Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

Most shifts are between six to eight hours, but this may vary.

Crew Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and

may have additional opening/closing responsibilities.

Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.

Comply with the Tropical Smoothie Cafe uniform and personal hygiene policies for each shift.

Fun, fast-paced, upbeat environment with no fryers!

Tropical Smoothie Cafe is a Fast Casual restaurant with a tropical twist. At Tropical Smoothie we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! It started on a beach in Florida. The calm gulf waters, friends enjoying games in the sand and a need for replenishment from the warm Florida sun. We started by blending fruits and vegetables together to create unique and refreshing smoothies. And customers lined up for our tasty creations. Then in 1997, we opened our first cafe in Tallahassee, Florida. Guests now had a place to sit and relax while we made their favorite smoothies. Two years later, we added a range of wholesome food options to complement our smoothies, all made fresh. We started as a destination for flavor, and it’s a proud heritage that we continue today. We are guided by a simple belief: when you eat better, you feel better. Tropical Smoothie Cafe’s menu boasts bold, flavorful smoothies with a healthy appeal, all made-to-order with quality ingredients. We find that real fruits, veggies and juices just taste better. Our toasted wraps, sandwiches, flatbreads and quesadillas are made to suit your individual tastes with quality meats, fresh produce and flavorful sauces. Combine that with a fun, relaxing atmosphere - and unparalleled hospitality - and you can see why people return again and again for the Tropical Smoothie Cafe experience. Our mission is to inspire a healthier lifestyle by serving amazing food and smoothies…with a bit of tropical fun.