Shift Leader

Dunkin | Medeiros Network; Manchester (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth potential

Job summary

Dunkin | Medeiros Network is looking for a Shift Leader to join our team in Manchester, Connecticut. As a Shift Leader, you will coach Crew Members, ensure operational standards are met, and deliver an excellent guest experience. This role involves guiding the team, providing feedback, and setting goals for success.

We offer competitive wages, a team-oriented environment, and opportunities for growth for those who demonstrate dedication and hard work. If you're passionate about customer service and thrive in a fast-paced environment, we encourage you to apply!

Qualifications

• Previous experience in a cafe or quick service restaurant preferred.
• Ability to meet safety and sanitation standards.
• Passion for achieving results and setting targets.

Responsibilities

• Coach Crew Members to execute operational standards.
• Ensure guest satisfaction, service speed, and product quality.
• Anticipate and exceed guests' needs.

Skills

Customer service

Teamwork

Operational standards

Job description

In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.

We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard

Responsibilities and Qualifications

• Provide excellent guest satisfaction, service speed, and product quality.
• Previous experience working in a cafe or quick service restaurant preferred.
• Show passion about results by setting compelling targets and delivering on commitments.
• Meet safety and sanitation standards.
• Anticipate and understand guests’ needs and exceed their expectations.
• Works well in a team environment.