Shift Leader

Baskin-Robbins; Canfield (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive Bi-Weekly Pay

Employee Discounts - Coffee and Donuts

Medical and Dental Insurance

Career Advancement Opportunities

Flexible Scheduling

Job summary

Dunkin' Donuts franchisee in Canfield, OH seeks a Shift Leader to coach Crew Members and uphold standards while delivering a great guest experience.

You will assign tasks, monitor service, and help manage labor costs during shifts, ensuring cleanliness and safety. Prior restaurant or supervisory experience is a plus; strong English communication is required.

Qualifications

• Fluent English required for guest and team communication.
• Math and writing skills necessary for daily tasks.
• Ability to adapt to changing business needs.
• Restaurant/retail or supervisory experience preferred.
• Guest focus – anticipate and exceed guest expectations.
• Problem solving and decision making based on analysis and judgment.
• Build effective teams by placing the right people in the right roles.

Responsibilities

• Hold guests as highest priority and model exceptional service.
• Direct and evaluate Crew Members; provide feedback and recognize achievements.
• Place team members to meet guest needs and service standards.
• Assist in training Crew Members as directed by General Manager.
• Set goals and hold staff accountable for performance and quality.
• Ensure labor and food cost controls are followed during shifts.
• Enforce restaurant standards and marketing initiatives.
• Monitor policies on cleanliness, food safety, and security.
• Report equipment issues and performance feedback to GM.
• Adhere to all franchisee policies and procedures.

Skills

English fluency

Math & writing

Adaptability

Experience preferred

Guest focus

Problem solving

Team building

Job description

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Shift Leader:

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests’ day by serving them with a great product and a smile. Everyone on our team works together and takes pride in doing a good job.

Responsibilities Include:

• Hold guests as highest priority and role model exceptional guest service
• Talk employees in and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager.
• Communicate goals and hold team members accountable for performance to ensure quality, service and cleanliness standards are met during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Ensure restaurant standards and marketing initiatives are properly executed.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Communicate equipment issues, Crew Member performance feedback, and other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

• Must be able to fluently speak/read English
• Math and writing skills
• Must be able to adapt to the changing needs of the business
• Restaurant, retail, or supervisory experience preferred
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

• Completive Bi-Weekly Pay
• Employee Discounts - Coffee and Donuts are Free!
• Medical and Dental Insurance with Company contribution (full time employees)
• Career Advancement Opportunities
• Flexible Scheduling