Shift Leader

Papa John's International , Inc.; Mableton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

Papa John's International, Inc. is seeking a Shift Leader in Mableton, Georgia, to oversee restaurant operations and maintain high standards of product quality and customer service. Key responsibilities include supervising shifts, managing operations, ensuring compliance with company policies, and addressing customer needs effectively. The position requires strong leadership skills, a clear understanding of business profitability, and an emphasis on maintaining a positive work environment. Profit goals will also be a focus to minimize loss and manage inventory.

Qualifications

• Ability to manage shift operations and ensure product quality.
• Strong customer service skills to meet restaurant expectations.
• Familiarity with company policies and compliance with laws.

Responsibilities

• Supervise shifts and ensure customer service quality.
• Manage operations and adhere to company policies.
• Provide adequate shift coverage and fix identified problems.
• Contribute to profit goals by managing inventory effectively.
• Execute cash management duties and maintain cleanliness.

Job description

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices.

Duties and Responsibilities

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times.
• Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security.
• Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change.
• Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management.
• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss.