Shift Leader

CKE Restaurants, Inc.; Los Angeles (CA); On-site; USD 120,000 - 160,000; Part time

Job summary

A leading restaurant chain in Los Angeles is seeking a Shift Leader to assist the General Manager in management activities. This part-time role focuses on ensuring a high-quality customer service experience while supervising crew members. Ideal candidates will have 2-3 years of restaurant management experience, strong problem-solving skills, and the ability to train and drive the performance of their team. The work environment is fast-paced and requires standing for long periods, with physical demands including lifting up to 75 lbs.

Qualifications

• 2-3 years of restaurant management experience or education.
• Ability to troubleshoot cash handling issues.
• Strong analytical and organizational skills.

Responsibilities

• Assist the General Manager or Person In Charge with management duties.
• Ensure quality product and customer service.
• Lead work shift activities to maximize sales.

Skills

Restaurant management knowledge

Planning and time management

Team building

Problem solving

Cash handling

Analytical skills

Education

High School Diploma or GED

Job description

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
• Strives to improve the skills and performance of all Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications / Core Competencies

• Must possess approximately two (2) to three (3) years of any combination of experience and/or education that demonstrates a commanding knowledge of restaurant management.
• High School Diploma/General Equivalency Diploma (GED) required.
• Must have excellent planning and time management skills.
• Must have team building skills.
• Must have investigative and problem solving skills.
• Must have ability to troubleshoot cash handling problems.
• Must have reliable personal transportation, a valid driver’s license and proof of insurance.
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant’s needs and maintains an open door policy.
• Bi‑lingual skills a plus.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.

Work Environment

• Fast paced environment working with kitchen equipment in tight quarters.

Physical Demands

• Stand for long periods of time.
• Bend and stoop.
• Work around heat.
• Able to lift 50 – 75 lbs. comfortably.
• Work with various cleaning products.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Management and Manufacturing

Industry

Restaurants

Location: Los Angeles, CA

Salary range: $120,000.00 - $160,000.00