Shift Leader

Pizza Inn; Lincolnton (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Pizza Inn in Lincolnton, NC is seeking a Shift Leader to oversee daily operations while serving guests in a team-member capacity and directing team members. The role includes supervising in the absence of store management and ensuring a smooth pizzas-and-service experience.

Candidates should be ready to stand long hours, communicate clearly, delegate tasks, manage money with or without a POS, and maintain a friendly, energetic demeanor during busy periods.

Qualifications

• Must be able to operate with minimal supervision.
• Must be able to direct others and delegate responsibilities.
• Must be able to effectively communicate with, listen to and engage guests and team members
• Must be able to calmly and professionally address and resolve guest concerns
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pizza Inn standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Responsibilities

• Able to perform the essential job functions of the team member position.
• Direct team members and delegate responsibilities.
• Perform register closeouts and bank deposits.
• Address and resolve guest concerns in absence of management.
• Open and/or close store, including the execution of related responsibilities.
• Perform other related duties, as assigned by company management.

Job description

The Shift Leader is responsible for the successful execution of the Pizza Inn experience through serving the guest in a team member capacity, while also assuming a supervisory role of directing team members and leading the operation in the absence of store management.

Physical & Mental Requirements:

• Must be able to stand for periods of up to 11 hours
• Must be able to read and write to facilitate communication
• Must be able to speak clearly and listen attentively to team members and management
• Must be able to bend, stoop, and kneel repeatedly over a long period of time
• Must be able to lift up to 40 pounds

Basic Qualifications:

• Must be able to operate with minimal supervision
• Must be able to direct others and delegate responsibilities
• Must be able to effectively communicate with, listen to and engage guests and team members
• Must be able to calmly and professionally address and resolve guest concerns
• Must have a sense of urgency
• Must be organized, flexible, and detail-oriented
• Must be able to comprehend and execute local food-handling laws and standards
• Must be able to comprehend and execute Pizza Inn standards and expectations
• Must be able to act in a professional manner that promotes a pleasant work environment
• Must be able to cross-train in all positions, and successfully pass a manager skill test
• Must be able to focus and perform with a high level of energy throughout the shift
• Must be able to maintain a friendly and outgoing demeanor, even during periods of high volume
• Must have basic math skills and have the ability to handle money efficiently and accurately, with or without a calculator or POS system

Minimum Qualifications:

• Prior restaurant or customer service experience of 1 year
• High school degree, or equivalent
• Prior supervisory experience is preferred

Essential Job Functions:

• Able to perform the essential job functions of the team member position
• Direct team members and delegate responsibilities
• Perform register closeouts and bank deposits
• Address and resolve guest concerns in absence of management
• Open and/or close store, including the execution of related responsibilities
• Perform other related duties, as assigned by company management

In 1958, two Texas brothers opened the first Pizza Inn across from the Southern Methodist University campus in Dallas. As word spread of the restaurant's exceptional pizza and friendly service, so did Pizza Inn locations across the Heartland. From 1960-1990, taste buds across the southeastern and southwestern U.S. were able to experience first-hand the made-from-scratch crispy, crackery Original Thin crust, and tangy signature sauce that are still hallmarks of the Pizza Inn brand today. For more than 60 years, Pizza Inn has prided ourselves on freshness and innovation, introducing the Taco Pizza in 1979, the first dessert "Pizzert" pizza in 1986 and the chain's hallmark Bacon Cheeseburger Pizza by the 1990s. We're still cooking up fresh ideas to this day and are committed to bringing our best pizza to the table, every time.