Shift Leader

Insomnia Cookies LLC; Toledo (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading cookie company is seeking a Shift Leader in Toledo, OH, to ensure exceptional customer service and operational efficiency in a fun and dynamic environment. You will lead a team, provide training, and maintain high standards while enjoying perks such as free cookies during shifts.

Benefits

Flexible part-time work schedules

Excellent training & mentorship

Job stability with a growing company

Achievable growth/promotion opportunities

Fun, exciting team environment

FREE cookies with every shift!

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Legally eligible to work in the United States.
• Must be 18 years or older to be employed.

Responsibilities

• Provide incredible customer service and quality products to guests.
• Support store leadership during shifts and ensure operational efficiency.
• Manage cash handling and deposits.

Skills

Customer service focus

Communication

Time management

Leadership

Detail-oriented

Tools

Point of Sales systems

Job description

As aShift Leaderat our Toledo store located at 1440 Secor Road, Toledo OH 43607, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

•Flexible part-time work schedules

•Excellent training & mentorship

•Job stability with a rapidly growing and reputable company

•Achievable growth/promotion opportunities

•You get to work in a fun, exciting team environment

•FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

•Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries

•Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members

•Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team

•Support and work alongside the Cookie Crew

•Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices

•Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

•At least 1 year of working experience in a customer service focused role

•Point of Sales systems experience

•Outstanding communication, time management, and people skills

•Outgoing/friendly/patient

•Detail focused and results-oriented

•Ability to lead-by-example and motivate others

•Ability to lift up to 40 lbs.

•Legally eligible to work in the United States

•Must be 18 years or older to be employed

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!