Shift Leader

Smashburger; Las Vegas (NV); On-site; USD 35,000 - 48,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader in Las Vegas dedicated to maintaining high food quality and exceptional guest service. The ideal candidate will have solid leadership experience, the ability to manage a dynamic team, and a commitment to fostering a positive workplace. This role offers growth opportunities, competitive benefits, and a supportive work environment. Join us in building better teams and experiences!

Benefits

Tip share - earn up to $2/hr extra

Paid time off - vacation and sick leave

Flexible schedules in a fun environment

401K match (for employees 21 and older)

Employee Assistance Program

Free uniform

Qualifications

• Previous shift leadership experience required.
• Completion of the 90-day train-the-trainer course.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Manage performance of FOH & BOH employees.
• Ensure food safety standards and compliance with health regulations.
• Oversee onboarding and training of new employees.

Skills

Strong communication skills

People management skills

Attention to detail

Organizational skills

Self-directed

Results-oriented

Job description

SMASHBURGER

Shift Leader

Our first Smashburger restaurant opened in 2007 with the goal of serving better burgers. Better burgers require better service, support, and teamwork. We treat our team members fairly in a diverse and safe environment. With an average of 10 restaurants opening each year, we invest in internal opportunities for learning and growth. We build better — better burgers, better teams, better experiences.

Better Benefits: Build a better work and lifestyle experience!

• Tip share - earn up to $2/hr extra in tips
• Get paid to refer your friends
• RGMs, RMs, & SLs are entitled to one (1) free meal per shift
• Flexible schedules in a fun, family-friendly environment
• Medical, Dental, and Vision options
• Paid time off — vacation and sick leave
• 401K match (for employees 21 and older)
• Employee Assistance Program
• Fast track for career advancement and management experience
• Free uniform
• Eligibility based on tenure and hours worked
• Referred employees must be in good standing and employed at Smashburger at payout; bonus paid in two installments

Shift Leader Responsibilities

• Report to the Restaurant General Manager; champion better burgers
• Manage performance of FOH & BOH employees
• Promote a fun, positive work environment
• Manage processes and systems effectively
• Provide training using SmashConnect, LMS, and the 4-step training method
• Reward and recognize employee performance exceeding standards
• Complete operational checklists daily, including line checks, uniform standards, opening/closing checklists, safe and deposit logs
• Manage guest experience metrics (NPS and OSAT)
• Ensure food safety standards and compliance with health regulations
• Exemplify guest service standards and communicate them to staff
• Oversee onboarding and training of new employees
• Follow COGS procedures for food ordering and inventory
• Adhere to cash policies to minimize theft and shortages
• Manage daily labor effectively

Shift Leader Requirements

• Previous shift leadership experience
• Completion of the 90-day train-the-trainer course
• Flexibility to work nights, weekends, and holidays
• Adhere to uniform standards
• Follow all company, local, state, and federal employment regulations
• Complete Smashburger training program successfully
• Strong communication skills (written and verbal)
• People management skills to lead and develop team members
• Attention to detail and organizational skills
• Motivated, self-directed, and results-oriented
• Physical ability to stand for long periods and lift up to 50 lbs.
• Ability to work in high temperatures

We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on age, race, sex, color, religion, national origin, disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other protected class. Conduct violating this policy may result in disciplinary action, including termination.