Shift Leader

Far West Services, LLC; Lakewood (CO); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Paid Sick Leave

Paid Vacation

Daily Pay

Job summary

Far West Services, LLC, operating Wingstop locations, is seeking an entry-level Shift Leader to support daily restaurant operations. You will assist the General Manager and Assistant Manager, helping drive sales, manage labor and food costs, and uphold Wingstop standards.

We offer training for those new to leadership and opportunities for upward mobility to a General Manager role. Flexibility in hours and a team-focused environment are emphasized as part of our culture.

Qualifications

• Experience in guest service and supervisory basics.
• Food Handler Certification required after hire.
• 6 months experience using a POS system.
• Adherence to restaurant policies, cash handling and safety.
• Reliable attendance and punctuality.
• Availability for flexible hours including mornings, evenings, weekends, holidays.

Responsibilities

• Support the General Manager in achieving store goals.
• Drive operational excellence by managing sales and controlling labor and food costs during shifts.
• Maintain a safe restaurant environment for team and guests.
• Model Wingstop culture and recognize staff performance.
• Develop positive relationships with the shift team and address individual needs.
• Provide excellent customer service with a guest-first attitude.
• Ensure accurate cash management and cash register practices.

Skills

Guest service mentality

Calm under pressure

Multi-tasking

Communication skills

Leadership

Problem solving

Team development

Flexibility

Cash handling

Store safety

Education

Food Handler Certification

Tools

POS system

Job description

A Shift Leader is an entry-level supervisory position has the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

Exciting entry-level leadership opportunity to grow within the organization. If you don't have experience, we'll train you and work with you on everything you need to know to succeed on your leadership journey and upward mobility to a General Manager.

Qualifications / Education / Experience

• 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. This is an entry level manager opportunity.
• Food Handler Certification required once hired.
• 6 months experience using a register (POS) system.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for assisting and supporting the General Manager in meeting store goals.
• Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Must be willing to assist all other positions when necessary.
• Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Resolve low level guest issues with efficiency and a positive attitude.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Required Knowledge, Skills and Abilities

• Guest service mentality has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Strong written and verbal communication skills.
• Strong interpersonal skills and conflict resolution skills.

• Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
• Ability to problem solve and learn quickly.
• Ability to drive team cohesiveness and represent the culture and views of the brand.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast-paced environment.

Benefits

Assuming all eligibility factors are met, you will be eligible for company benefits such as:

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Voluntary Life Insurance
• 401k- 4% match, 100%, at 90‑days
• Paid Sick Leave
• Paid Vacation
• Daily Pay Employee Advance Program

WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.