Shift Leader

Far West Services, LLC; Tukwila (WA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/Rx, dental, and vision

Voluntary Life Insurance

401k- 4% match, 100%, at 90‑days

Paid Sick Leave

Paid Vacation

Daily Pay Employee Advance Program

Job summary

Far West Services, LLC is seeking an entry-level Shift Leader to support the Restaurant General Manager and Assistant Manager in daily operations. The role focuses on upholding Wingstop culture, coaching the shift team, and ensuring outstanding guest experiences in a fast-paced environment.

Training will be provided, with clear upward mobility toward General Manager. The position requires flexibility for mornings, evenings, weekends, late nights, or holidays and a commitment to reliable

Qualifications

• 1 year of supervisory experience preferred but not required.
• Food Handler Certification required once hired.
• 6 months experience using a POS system.
• Meet restaurant operating policies and standards, including cash handling and store safety.
• Maintain regular attendance and punctuality.
• Available to work flexible hours including mornings, evenings, weekends, holidays.

Responsibilities

• Acts with integrity, honesty and knowledge that promote Wingstop culture and mission.
• Assist and support the General Manager in meeting store goals.
• Drive operational excellence by increasing sales and controlling labor/food costs.
• Ensure a safe restaurant environment for team members and guests; foster a respectful culture.
• Maintain calm demeanor during high volume or unusual events; set a positive example.
• Develop positive relationships with shift team; address motivation and concerns.
• Willing to assist other positions when necessary.
• Provide excellent customer service with a guest-first attitude.
• Follow cash management and register policies; ensure proper cash handling.
• Resolve low-level guest issues efficiently and positively.
• Maintain facilities to Wingstop standards; communicate issues to Facilities.
• Coach and develop team using company tools; support from Restaurant Support Center.

Skills

Guest service mindset

Calm demeanor

Project management

Written & verbal communication

Interpersonal skills

Leadership & team development

Problem solving

Team cohesion & culture

Physical stamina (lift 50 lbs)

Stamina in fast-paced env

Tools

POS system

Job description

A Shift Leader is an entry-level supervisory position has the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

Exciting entry-level leadership opportunity to grow within the organization. If you don't have experience, we'll train you and work with you on everything you need to know to succeed on your leadership journey and upward mobility to a General Manager.

Qualifications / Education / Experience

• 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. This is an entry level manager opportunity.
• Food Handler Certification required once hired.
• 6 months experience using a register (POS) system.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for assisting and supporting the General Manager in meeting store goals.
• Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Must be willing to assist all other positions when necessary.
• Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Resolve low level guest issues with efficiency and a positive attitude.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Required Knowledge, Skills and Abilities

• Guest service mentality has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Strong written and verbal communication skills.
• Strong interpersonal skills and conflict resolution skills.

• Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
• Ability to problem solve and learn quickly.
• Ability to drive team cohesiveness and represent the culture and views of the brand.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast-paced environment.

Benefits

Assuming all eligibility factors are met, you will be eligible for company benefits such as:

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Voluntary Life Insurance
• 401k- 4% match, 100%, at 90‑days
• Paid Sick Leave
• Paid Vacation
• Daily Pay Employee Advance Program

WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.