Shift Leader

Far West Services, LLC; Burien (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision for full-time

Voluntary Life Insurance

401k with match

Paid Sick Leave

Paid Vacation

Daily Pay Employee Advance Program

Job summary

Wingstop is seeking an entry-level Shift Leader to support the General Manager and Assistant Manager in daily restaurant operations. You will help drive store goals, ensure safety and quality, and uphold Wingstop culture while leading a team.

This role is ideal for someone starting a leadership journey; training will be provided to help you succeed and advance toward a General Manager position.

Qualifications

• 1 year of restaurant supervisory experience preferred but not required.
• Food Handler Certification required once hired.
• 6 months experience using a POS system.
• Meet restaurant policies including cash handling and safety.
• Maintain regular attendance and punctuality.
• Available to work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Acts with integrity and promotes Wingstop culture.
• Supports General Manager in achieving store goals.
• Drives operational excellence by managing sales and labor costs.
• Ensures a safe restaurant environment for staff and guests.
• Maintains calm demeanor during high volume periods to keep operations consistent.
• Develops positive relationships with shift team and addresses needs.
• Willing to assist other positions as needed.
• Delivers excellent customer service with a guest-first attitude.
• Follows cash handling and register policies.
• Resolve guest issues efficiently and positively.
• Maintains facilities to Wingstop standards and communicates issues.
• Coaches and mentors team members to maintain high performance.

Skills

Leadership

Guest service

Calm under pressure

Multi-tasking

Communication

Conflict resolution

Problem solving

Team motivation

Flexible/nlexible hours

Education

Food Handler Certification

Tools

POS system

Job description

A Shift Leader is an entry-level supervisory position has the overall responsibility of supporting the Restaurant General Manager and Assistant Manager with the daily operations of a restaurant. The Shift Leader must convey the Wingstop culture to their fellow team members and be a creative team player who is passionate about hard work, about having fun, and demonstrating sincere dedication to the success of the brand.

Exciting entry-level leadership opportunity to grow within the organization. If you don’t have experience, we’ll train you and work with you on everything you need to know to succeed on your leadership journey and upward mobility to a General Manager.

Qualifications/ Education/ Experience:

• 1 year of previous food service, retail, or restaurant supervisory experience preferred but not required. This is an entry level manager opportunity.
• Food Handler Certification required once hired.
• 6 months experience using a register (POS) system.
• Meet restaurant operating policies and standards, including providing quality food products, cash handling and store safety and security, with or without reasonable accommodation.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays.

Summary Of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Responsible for assisting and supporting the General Manager in meeting store goals.
• Assists in driving operational excellence by driving sales and controlling labor and food costs during shifts.
• Ensure the restaurant environment is always safe for both team members and guests; create the culture in the restaurant through respect, recognition, and reward.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Must be willing to assist all other positions when necessary.
• Delivers excellent customer service to all customers by acting with a guest first attitude and connecting with the guest. Discovers and responds to guests needs.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Resolve low level guest issues with efficiency and a positive attitude.
• Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant.
• Use Company provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are following company standards.

Required Knowledge, Skills and Abilities:

• Guest service mentality has a genuine desire to serve the guests.
• Maintains a calm, tactful demeanor when dealing with difficult situations.
• Manages multiple projects and timelines with a sense of urgency and follow through.
• Strong written and verbal communication skills.
• Strong interpersonal skills and conflict resolution skills.
• Strong leadership skills and ability to manage, train, develop and motivate a diverse team that is highly engaged.
• Ability to problem solve and learn quickly.
• Ability to drive team cohesiveness and represent the culture and views of the brand.
• Ability to lift and carry, push, or pull heavy objects up to 50 pounds, with or without reasonable accommodation.
• Ability to stand for long periods of time and work in a fast-paced environment.

Benefits:

Assuming all eligibility factors are met, you will be eligible for company benefits such as:

• Medical/Rx, dental, and vision insurance packages for full-time employees.
• Voluntary Life Insurance
• 401k- 4% match, 100%, at 90-days
• Paid Sick Leave
• Paid Vacation
• Daily Pay Employee Advance Program

WINGSTOP - FWS is an independent owned and operated franchisee. Equal Opportunity Employer.