Shift Leader

El Pollo Loco, Inc.; La Quinta (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a leading restaurant chain as a Shift Leader, where you'll oversee team operations, ensure excellent customer service, and contribute to business goals. This role offers training, mentorship, and opportunities for advancement within the company. Enjoy benefits like medical insurance and a 401(K) plan.

Benefits

Medical, Dental, and Vision Insurance

401(K) Plan with match and immediate vesting

Flexible Spending Accounts

Basic Life, AD&D, and Long-Term Disability

Tuition Reimbursement Program

Meal Discounts

Qualifications

• Must be certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience.
• Must pass the EPL Food Safety Audit class upon hire.

Responsibilities

• Oversee Crew members in the absence of management.
• Train Crewmembers on policies and procedures.
• Ensure compliance with food safety and cleanliness standards.

Skills

Team Building

Customer Service

Communication

Basic Math

Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Shift Leader role at El Pollo Loco, Inc.

Have you ever envisioned leading a team to success or helping manage a million-dollar business? Here’s your opportunity! Bring your team-building skills, passion, energy, and strong customer service skills. We provide excellent training, mentorship, and a supportive team to help you launch your career. The rest is up to you!

What’s in it for you!

• Medical, Dental, and Vision Insurance
• 401(K) Plan with match and immediate vesting
• Flexible Spending Accounts
• Basic Life, AD&D, and Long-Term Disability
• Tuition Reimbursement Program (for General Manager and Assistant Manager roles)
• Meal Discounts

Shift Leader Summary:

• Oversee Crew members in the absence of the General Manager or Assistant Manager. Coach, direct, recognize outstanding behavior, and set priorities during shifts.
• Train Crewmembers on policies and procedures, ensuring compliance with food safety, security, quality, and cleanliness standards.
• Open and/or close the restaurant.
• Create and ensure a superior guest experience.
• Contribute to achieving cost and profit goals.

Requirements:

• Experience: Must be an EPL Crewmember certified on all EPL SPECS positions or have 1+ years of restaurant supervisory experience.
• Education: High school diploma or GED preferred. Must pass the EPL Food Safety Audit (FSA) class upon hire.
• Communication: Excellent written and verbal English skills; second language a plus.
• Competencies: Basic math, computer skills, and strong customer service skills.
• Food Handler Card: Must have or obtain a Serve Safe Certificate at the time of hire.

Job Details:

• Work Hours: Full-time, with some overtime expected.
• Career Path: Promote from within; potential advancement to Assistant Manager, General Manager, Area Leader, etc.
• Work Attire: EPL logo shirt provided, black slacks, no-slip shoes required.

Company & Culture

El Pollo Loco has over 35 years of market presence, with over 450 restaurants. We pride ourselves on delivering the best citrus-marinated fire-grilled chicken, supported by our dedicated team and quality products.

The pay range is indicative of the hourly or salary rate expected for the position. Actual pay varies based on experience, education, location, and other factors.