Shift Leader

CKE Restaurants, Inc.; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to assist management in a fast-paced environment. The role involves ensuring customer satisfaction, training staff, and maintaining operational standards. Ideal candidates will have 2-3 years of restaurant management experience and a high school diploma. This position offers an opportunity to develop leadership skills in a dynamic setting.

Qualifications

• 2-3 years of experience in restaurant management.
• High School Diploma or GED required.
• Bilingual skills are a plus.

Responsibilities

• Assist the General Manager with management activities.
• Ensure Crew Persons meet job expectations.
• Support efforts to maximize sales and minimize costs.

Skills

Planning

Time Management

Team Building

Problem Solving

Analytical Skills

Communication

Education

High School Diploma or GED

Job description

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Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. This role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

1. Consistently provides a quality product and customer service experience that delivers total customer satisfaction.
2. Strives to improve the skills and performance of all Crew Persons.
3. Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities.
4. Complies with all Company policies and procedures regarding business and personnel practices.
5. Models and encourages Company shared values.
6. Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external).
7. Attends training to remain current on industry trends.
8. Participates in company meetings, webinars, and conference calls.
9. Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Position Qualifications/Core Competencies

1. Must possess approximately 2-3 years of experience and/or education demonstrating a commanding knowledge of restaurant management.
2. High School Diploma/General Equivalency Diploma (GED) required.
3. Excellent planning and time management skills.
4. Team building skills.
5. Investigative and problem-solving skills.
6. Ability to troubleshoot cash handling problems.
7. Reliable personal transportation, a valid driver’s license, and proof of insurance.
8. Must have a telephone or reliable communication method and be accessible to meet the restaurant’s needs.
9. Bi-lingual skills are a plus.
10. Strong analytical and organizational skills with the ability to identify and implement process improvements.

Work Environment

Fast-paced environment working with kitchen equipment in tight quarters.

Physical Demands

• Stand for long periods.
• Bend and stoop.
• Work around heat.
• Lift 50-75 lbs. comfortably.
• Work with various cleaning products.